Understanding Emotional Intelligence

Who Would Benefit from this course

All levels of employees who want to maximise their potential to communicate with people on various levels. If you want to gain a deeper understanding of yourself and your emotional makeup and how to best interact with people in your work and social environment, then this course is for you.

Course Objectives

• Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy
• Understand, use and manage your emotions
• Verbally communicate with others
• Successfully communicate with others in a non-verbal manner
• Identify the benefits of emotional intelligence
• Relate emotional intelligence to the workplace
• Balance optimism and pessimism
• Effectively impact others

Benefit for You

You will gain a new powerful understanding your emotional makeup and how to take control of this.  This will help you to enhance your interpersonal relationships, through greater sensitivity and awareness in all your interactions with colleagues and customers.

Benefit for Your Company

Your employee will have a greater understanding and command of their emotional makeup, and be far better equipped to interact effectively and sensitively with colleagues and customers in the business environment.

Course Duration

2 day Level 1 course.

Programme Content

What is Emotional Intelligence? Self-Management Self-Awareness Self-Regulation Self-Motivation                Empathy Skills in Emotional Intelligence How to Accurately Perceive Emotions Use Emotions to Facilitate Thinking Manage Emotions           Verbal Communication Skills Focused Listening           Asking Questions Communicating with Flexibility and Authenticity            Non-Verbal Communication Skills Body Language It’s Not What You Say, It’s How You Say It Social Management and Responsibility Benefits of Emotional Intelligence Articulate your Emotions Using Language

Tools to Regulate Your Emotions Seeing the Other Side Self-Management and Self-Awareness Giving in Without Giving Up Gaining Control Using Coping Thoughts Using Relaxation Techniques Bringing it All Together Business Practices (I) Understand Emotions and How to Manage Them in the Workplace Role of Emotional Intelligence at Work Disagreeing Constructively Business Practices (II) Optimism Pessimism The Balance between Optimism and Pessimism Making an Impact Creating a Powerful First Impression Assessing a Situation Being Zealous without Being Offensive