Customer Service Excellence
Who Would Benefit from this course
Sales team, marketing staff and telesales personnel who want to understand the full aspects of delivering outstanding customer service and equip themselves with essential skills to take their own customer service provision to a level of excellence.
Course Objectives
- State what customer service means in relation to all your customers, both internal and external
- Recognize how your attitude affects customer service
- Identify your customers' needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Dealing with difficult customers
Benefit for You
You will gain a deep understanding of all the aspects of customer service and establish the skills needed to offer excellence in your own service to you customers, both internal and external. Then watch and see the impact on your sales effectiveness!
Benefit for Your Company
Your salesmen will have a deeper comprehension of the various elements involved in offering truly stellar customer service. The effect will be greater confidence and competence in their work. This results in direct improvement to your sales and your business reputation.
Course Duration
2 day Level 1 course.
Programme Content
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