Sharpen your Interpersonal Skills
Who Would Benefit from this course
Managers, marketing personnel and sales staff who want to gain a greater understanding of how to interact with colleagues and customers in a sensitive and effective way. Learn how to utilise your personal style, body language, tone of voice and negotiating skills to maximise your impact with all level of people.
Course Objectives
- Understand the difference between hearing and listening
- Know some ways to improve the verbal skills of asking questions and communicating with power
- Understand what non-verbal communication is and how it can enhance interpersonal relationships
- Identify the skills needed in starting a conversation, moving a conversation along and progressing to higher levels of conversation
- Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name
- Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
- Understand how the use of facts and emotions can help bring people to your side
- Identify ways of sharing one’s opinions constructively
- Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
- Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive
Benefit for You
You will understand the various important aspects of communication style, body language, tone of voice, conversation styles, influencing and negotiation skills. You will enhance all of your interpersonal interactions, with a deeper awareness of how people perceive you.
Benefit for Your Company
Your employee will have a greater understanding of how to interact effectively with their fellow colleagues, and with customers. This leads to greater effectiveness and rapport in all interpersonal relationships, and improved business harmony.
Course Duration
2 day Level 1 course.
Programme Content
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