Improving your Communication Strategies
Who Would Benefit from this course
All levels of employees who want to understand all the fascinating aspects of communication, and how to improve and enhance their own personal style of communication. You will learn essential inter-personal skills, how to really listen effectively to people, and then how to communicate convincingly and effectively.
Course Objectives
- Understand what communication is.
- Identify ways that communication can happen
- Identify barriers to communication and how to overcome them
- Develop your non-verbal and paraverbal communication skills.
- Use the STAR method to speak on the spot.
- Listen actively and effectively.
- Ask good questions
- Use appreciative inquiry as a communication tool
- Adeptly converse and network with others
- Identify and mitigate precipitating factors
- Establish common ground with others
- Learn to use "I" messages.
Benefit for You
You will learn all the essential elements involved in good communication. Uncover the various barriers to good communication. Then go on to discover the different levels of conversation. See the power of good questions, and utilising body language to complement your verbal messages. Your work relationships with colleagues and clients will be enhanced, and your productivity greatly increased.
Benefit for Your Company
Your employee will learn the powerful principles of good communication, and be led on a journey to enhancing and deepening their own personal communication style. They will find greater sensitivity and awareness in their communications, and this leads to greater harmony in work relationships, and greater productivity. Business is about relationships, and relationships are about good communications.
Course Duration
2 day Level 1 course.
Programme Content
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